Weekly Research Blog

This week my main task was to finalize my section of the whitepaper. I realized that I had taken more of an informative approach to my writing, and I needed a more persuasive approach about the advantages and disadvantages of an in-house solution. Because of that, I took away some of my content about how the system could work to talk more about why the system should be done.

I also made my slides this week. I took the main points from my paper and turned them into 4 slides. I used 2 slides to explain what a good customer service system should do. I also spent 2 slides on the advantages and disadvantages.